Thank you for choosing to purchase digital goods on our platform. We want to ensure that you are completely satisfied with your purchase. In the event that you are not, we have a straightforward refund policy in place.
Refunds for in-app purchases will only be issued if the purchased digital goods are defective or do not match their description.
To request a refund, you must contact our support team within 1 day of the purchase and provide clear evidence of the defect or discrepancy.
Please note that in-app purchases are generally non-refundable. However, in the event where a successful payment event is not captured, users are entitled to receive Asobu coins.
Our team will reconcile such requests within 3 working days and provide Asobu coins in the Asobu app wallet if the claim is correctly reconciled.
Refunds will be processed within 5-7 business days of the approval of the refund request.
If you have any questions or concerns about your purchase, please don't hesitate to reach out to our support team. We are here to help and ensure your satisfaction.
You can reach out to our support team via email on firstname.lastname@example.org.